Incident & Crisis Management

Advisory services by 4C Strategies

From industrial action to a terror attack, system failure or a pandemic – a crisis can come in any shape or size. A major incident can affect and disrupt any organisation, but the impact will depend on your capacity to respond.

Effective Incident and Crisis Management (ICM) relies upon the right people being equipped with the right skills. It requires a forward-looking, systematic processes, training people to work within them, and the capability tracking and verification. 4C Strategies’ services cover each phase of the crisis management life cycle – preparation, response and recovery – and integrates them with risk and business continuity management to ensure organisation-wide resilience.

ICM Services

  • ICM programs aligned with ISO 22320:2011 and BS 11200, including policies, plans, escalation procedures, log systems and checklists.
  • Maturity Model and Benchmarking systems to track progression.
  • Training and exercises.
  • Crisis Communication plans, training and exercises.
  • Incident Investigation & Root Cause Analysis.

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Share the same view with all your departments, before, during and after the incident.
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Training & Exercise Management

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