A major Nordic bank digitalised its crisis preparedness and response by implementing the Exonaut® Incident & Crisis Management Solution across its operations in the Nordic and Baltic regions. The Bank utilises the system to alert, mobilise and coordinate its different Crisis Management Teams (CMTs), create a common operational picture, and log events. The end-to-end solution also ensures access to updated crisis plans and playbooks, as well as a digital audit trail for after-action review.
Key benefits for the Bank include:
- A streamlined and automated response by CMTs in multiple countries with customised reporting templates, alerting tools, escalation procedures, and access to the latest crisis plans.
- Easy, mobile access to incident-related information. The members of the Bank’s different CMTs are rarely in the same place at the same time. The CMTs can, through Exonaut’s secure, mobile interface, instantly activate and manage the situation from wherever they located.
- A common operational picture with real-time maps, activity logs, and crisis dashboards.
- Support for crisis training and exercises. The Bank uses Exonaut for all of its crisis training and exercises to increase the CMTs familiarity with the solution and log activities for post exercise review.
- Cloud-based solution, for increased reliability of accessing Exonaut’s incident management tools and data in emergency situations.
