A digital solution to coordinate distributed crisis management teams across the Nordic and Baltic regions

• Challenge: The Bank lacked a robust and information secure system to alert, mobilise and coordinate its different Crisis Management Teams (CMTs), create a common operational picture, and log events.

• Solution: Implementation of Exonaut Incident and Crisis Manager, to alert, mobilise and coordinate its different crisis management teams.

• Benefits: A streamlined and automated response by CMTs in multiple countries with customised reporting templates, alerting tools, escalation procedures, and access to the latest crisis plans.

• Customer: One of the largest banks in the Nordic Region.

Exonaut ICM Features

• Alerting Tools. Automatically notify stakeholders, individually or by group, with SMS alerts, email and push notifications.

• Operational Control. Support crisis response with situational awareness maps updated with information from the frontlines, an automated log of minutes and actions, and centralised task management to execute crisis plans.

• Secure Communications. Collaborate and communicate through the web and mobile app in a secure, encrypted manner.

• Custom Dashboards. Comprehensive overviews of incident metrics, deviation trends, and crisis-related information and maps.

• Mobile Access. Mobile app provides personnel with permissions-based access to updated crisis plans, task lists, and the latest situation updates.

• Automated Reporting. Custom reports are generated and distributed on an automated basis, with charts, graphs and structured incident data for export in .DOC, .XLS, and .PDF formats.

Key Benefits

• Reduction in Crisis Response Time. Mobilisation of Crisis Management Teams (CMTs) can be instantly triggered when a certain type of event occurs, saving valuable time in times of crisis.

• Common Approach to Crisis Response. With preconfigured templates for CMT meetings, observations from the field, and task management and tracking, Exonaut facilitates a coordinated response to crisis events across an organisation.

• Data Exchange. Increased information sharing across organisations, using multiple, secure communication channels to break down silos.

• Information Security. Cyber Essentials PLUS certification and NATO accreditation to Secret and Unclassified level. Cloud services hosted in Sweden within Tier 3 data centers certified by the Uptime Institute.

• Digital Audit Trail. All incident logs, actions and reports stored in the same place, as a digital audit trail for effective and transparent after-action review.

• Scalable Growth. Fully scalable based on number of users as well as integration with other Exonaut solutions, including Risk Management, Business Continuity and Training and Exercises.