Challenge: The Bank lacked a robust and information secure system to alert, mobilise and coordinate its different Crisis Management Teams, create a common operational picture, and log events.
Solution: Implementation of 4C’s Incident Manager to alert, mobilise and coordinate its different crisis management teams.
Benefits: A streamlined and automated response by Crisis Management Teams in multiple countries with customised reporting templates, alerting tools, escalation procedures, and access to the latest crisis plans.
Customer: One of the largest banks in the Nordic Region.
The bank digitalised its crisis preparedness and response by implementing the Incident & Crisis Management Solution across its operations in the Nordic and Baltic regions. The Bank utilises the system to alert, mobilise and coordinate its different Crisis Management Teams, create a common operational picture, and log events. The powerful solution also ensures access to updated crisis plans and playbooks, as well as a digital audit trail for after-action review.
Key benefits for the Bank include:
- A streamlined and automated response by Crisis Management Teams in multiple countries with customised reporting templates, alerting tools, escalation procedures, and access to the latest crisis plans.
- Easy, mobile access to incident-related information. The members of the Bank’s different Crisis Management Teams are rarely in the same place at the same time. The Crisis Management Teams can, through Incident Manager’s secure, mobile interface, instantly activate and manage the situation from wherever they located.
- A common operational picture with real-time maps, activity logs, and crisis dashboards.
- Support for crisis training and exercises. The Bank uses the software for all of its crisis training and exercises to increase the Crisis Management Teams familiarity with the solution and log activities for post exercise review.
- Cloud-based solution, for increased reliability of accessing the software’s incident management tools and data in emergency situations.
“The Incident Manager software has also helped the Bank to streamline and unify their crisis management processes. A unified response and a common operational picture are critical in a crisis situation”
Key features used to build, verify and track your crisis management capability in the Incident Management software.
Alerting Tools. Automatically notify stakeholders, individually or by group, with SMS alerts, email and push notifications.
Operational Control. Support crisis response with situational awareness maps updated with information from the frontlines, an automated log of minutes and actions, and centralised task management to execute crisis plans.
Secure Communications. Collaborate and communicate through the web and mobile app in a secure, encrypted manner.
Custom Dashboards. Comprehensive overviews of incident metrics, deviation trends, and crisis-related information and maps.
Mobile Access. Mobile app provides personnel with permissions-based access to updated crisis plans, task lists, and the latest situation updates.
Automated Reporting. Custom reports are generated and distributed on an automated basis, with charts, graphs and structured incident data for export in .DOC, .XLS, and .PDF formats.
Reduction in Crisis Response Time. Mobilisation of Crisis Management Teams can be instantly triggered when a certain type of event occurs, saving valuable time in times of crisis.
Common Approach to Crisis Response. With preconfigured templates for Crisis Management Team meetings, observations from the field, and task management and tracking, the software facilitates a coordinated response to crisis events across an organisation.
Data Exchange. Increased information sharing across organisations, using multiple, secure communication channels to break down silos.
Digital Audit Trail. All incident logs, actions and reports are stored in the same place, as a digital audit trail for effective and transparent after-action review.
Scalable Growth. Fully scalable based on number of users as well as integration with other Resilience Platform software, including Risk Management, Business Continuity Manager and and Exercise Manager.
Our ICM Software and Services
Incident Manager Software
Incident Reporting – Crisis Management – Mobile Crisis App
Incident and Crisis Management Services
Crisis Management Plans – Training & Exercises – Crisis Communications
