Training Programs – Capability Development – Maturity Models & Benchmarking Analysis

Purpose

To develop the operating capabilities and understanding of strategic crisis management by the CMT who will directly lead the overall crisis response.

Learning Outcomes:

Knowledge and Understanding

• To enable a good understanding of the importance of ‘effective’ incident and crisis management.
• Develop the CMT’s practical application of the incident management framework and process
• Enhance the capability of the CMT to establish a clear and strategic view of the situation
• Enhance the CMT’s decision making and direction

Skills

Completion of this course will ensure participants will be able to:

• Use the right information to build situational awareness
• Use decision making tools to support effective decision making

Purpose

To develop the operating capabilities and understanding of crisis management by leaders of Crisis Management Teams (CMTs).

Target Audience

This training package is designed primarily for Crisis Managers, Incident Commanders, CMT leaders, Business Continuity Managers, Business Resilience Managers, and Emergency Management professionals.

Learning Outcomes:

Knowledge and Understanding

• To enable a good understanding of the importance of the right ‘information’ in gaining situational awareness.
• Develop the crisis leader’s practical application of the crisis management Framework and process
• Enhance the capability of the crisis leader to establish a clear and unambiguous view of the situation
• Enhance the crisis leader’s decision making and direction
• Increase understanding of the role that communications has in effective crisis management
• To highlight the importance of note/minute taking and the consequences of incorrect information gathering, especially in the context of dealing with auditors/regulators

Skills

Completion of this course will ensure participants will be able to:

• Use the right information to build situational awareness
• Make accurate records during incidents including incident logs
• Use decision making tools to support effective decision making

Purpose:

To develop the operating capabilities and understanding of crisis management by members of the Crisis Managements Teams (CMTs), including operation managers and Crisis Support Staff who will directly support the CMTs.

Target Audience:

This training package is designed primarily for CMT team members at any level (strategic, tactical, operational), including operation managers supporting crisis management from  IT, security and fire management, health safety and environment (HSE), and other departments

Learning Outcomes:

Knowledge and Understanding

• To enhance the understanding and capability of the participants operating in support of the wider crisis response
• To provide an overview of principles for effective crisis management
• To provide an overview of the roles and responsibilities required for an effective crisis response
• To understand the effects of managing a crisis on individuals and teams
• To increase understanding of the role that communications has in effective crisis management
• To enable a good understanding of the importance of the right ‘information’ in gaining situational awareness.

 Skills

Completion of this course will ensure participants will be able to:

• Use the right information to build situational awareness
• Write effective minutes of meetings to inform decision making,
• Make accurate records during incidents including incident logs
• Deliver effective briefings in order to share information
• Use decision making tools to support effective decision making

Purpose

Incident records and logs are vital in the current operational landscape as the vast majority of organisations are accountable to others for their actions, whether it is the board or a regulator. Incident records and logs are the backbone of defensible decision making. All organisations will need to have staff trained not only in the awareness and importance of incident records but also in the skill of creating and maintaining incident logs. This course does not just look at the traditional log but goes further into understanding incident reporting in the digital world and how electronic solutions can support the process.

Target Audience

This training package is primarily designed for business resilience professionals, emergency management practitioners and members of CMT who would have a role in evaluating and debriefing exercises and incidents.

Learning Outcomes:

Knowledge and Understanding

• Understand the need for accurate record keeping during incidents
• Be aware of the different types of incident records
• Have a good understanding of why logging is important
• Be aware of what to log and what not to log.
• Have practiced taking minutes for a crisis meeting
• Understand how to log information electronically and how does this differ from paper logging

Skills

Completion of this course will ensure participants will be able to:

• Create and maintain logs in different situations including individual logging, logging for senior managers and logging meetings
• Record decisions and contribute to ‘defensible decision making’
• Undertake post incident actions to secure information

Purpose

To provide participants with the appropriate skills and knowledge to perform the role of an exercise or post-incident evaluator

Target Audience

This training package is primarily designed for business resilience professionals, emergency management practitioners and members of CMT who would have a role in evaluating and debriefing exercises and incidents.

Learning Outcomes:

Knowledge and Understanding

By the end of this training participants will be able to:

• Explain the role of the observer/evaluator
• Understand the characteristics of a good observer/evaluator
• Explain and demonstrate what makes a good observation
• Identify the types of de-briefs available and their use
• Explain the theory behind de-briefing and its use to continually improve
• Explain and demonstrate the skills required during de-briefing

Skills

• Write effective observations for the evaluation of incidents and exercises.
• Conduct effective debriefs
• Develop active listening skills
• Develop effective questioning skills