Strengthening public sector resilience
2020-11-10
Our mission is to build a safer society through the combination of digital innovation and industry expertise, and there’s no better place to do this than the public sector.
Systematic training is one of the fundamentals of building organisational resilience. This extends to senior leadership, middle management, and crisis response teams and individuals, with the goal of meeting a common baseline of performance or certification standards at the strategic, tactical and operational levels.
At 4C Strategies we have devised a number of industry-leading crisis management training solutions for different sectors, which are then adapted to a particular organisation’s requirements and resources. They cover a range of different risks and crisis scenarios, including cyber security, supply chain, terrorism, pandemics, natural disasters, data breaches, and IT outages.
At 4C Strategies, our approach to crisis management training is grounded in experiential learning, where participants can take away a new skill or way of thinking from our sessions. To move away from the traditional presentation style, we heavily involve the learners in the session. To that end, we have adapted the Kolb (1984) Methodology for experiential learning and we incorporate this into our training sessions.
We have designed our training packages to provide some information and knowledge, while focusing heavily on drawing ideas and experiences form the learners, matching this with our trainer’s knowledge, and then experimenting during some practical activity such as an exercise. This training cycle is typically concluded with some reflection and debriefing about what we have learnt.
Below are some examples of the most common training solutions we at 4C deliver. We like to work with our clients to customize packages for each particular organisation and so it is quite likely that we will select certain elements from the different examples below to meet your requirements and the learning outcomes you are looking for. If the subject area does not appear below, then our expert consultants will design the training package based on a detailed training needs analysis.
To develop the operating capabilities and understanding of strategic crisis management by the CMT who will directly lead the overall crisis response.
Knowledge and Understanding
Completion of this course will ensure participants will be able to:
To develop the operating capabilities and understanding of crisis management by leaders of Crisis Management Teams (CMTs).
This training package is designed primarily for Crisis Managers, Incident Commanders, CMT leaders, Business Continuity Managers, Business Resilience Managers, and Emergency Management professionals.
Knowledge and Understanding
Completion of this course will ensure participants will be able to:
To develop the operating capabilities and understanding of crisis management by members of the Crisis Managements Teams (CMTs), including operation managers and Crisis Support Staff who will directly support the CMTs.
This training package is designed primarily for CMT team members at any level (strategic, tactical, operational), including operation managers supporting crisis management from IT, security and fire management, health safety and environment (HSE), and other departments
Knowledge and Understanding
Completion of this course will ensure participants will be able to:
Incident records and logs are vital in the current operational landscape as the vast majority of organisations are accountable to others for their actions, whether it is the board or a regulator. Incident records and logs are the backbone of defensible decision making. All organisations will need to have staff trained not only in the awareness and importance of incident records but also in the skill of creating and maintaining incident logs. This course does not just look at the traditional log but goes further into understanding incident reporting in the digital world and how electronic solutions can support the process.
This training package is primarily designed for business resilience professionals, emergency management practitioners and members of CMT who would have a role in evaluating and debriefing exercises and incidents.
Knowledge and Understanding
Completion of this course will ensure participants will be able to:
To provide participants with the appropriate skills and knowledge to perform the role of an exercise or post-incident evaluator
This training package is primarily designed for business resilience professionals, emergency management practitioners and members of CMT who would have a role in evaluating and debriefing exercises and incidents.
Knowledge and Understanding
By the end of this training participants will be able to:
Discover how you can build your crisis management capability with our services and Exonaut® software solutions.