Incident and Crisis Management Services

Crisis Management Plans – Training and Exercises – Crisis Communications

"Oatly needed a new crisis management model that could grow with us, and that could work throughout our organisation. Having worked with 4C Strategies before, I knew that its solid track record would make 4C a good partner for us."
Linda Nordgren, Head of Communications, Oatly

From cyber attacks to natural disasters, negative media coverage, IT outages and pandemics – a crisis can come in any shape or size. Effective Incident and Crisis Management (ICM) relies upon the right people being equipped with the right skills, plans and preparedness. Our services cover each phase of the emergency and crisis management life cycles – preparation, response and recovery – and integrates them with risk management and business continuity to ensure organisation-wide resilience.

Incident and Crisis Management Services

  • ICM programs aligned with ISO 22320:2011 and BS 11200, including frameworks, plans, playbooks, escalation procedures, log systems and checklists

  • Training programs

  • Planning, delivery and evaluation of all types of Exercises (discussion, tabletop, gaming, simulation)

  • Capability Maturity Model and Benchmarking systems to track progression.

  • Crisis Communication plans, training and exercises

  • Embedded ICM experts and interim Crisis Managers

Exonaut Incident and Crisis Manager

4C’s ICM services are complemented by Exonaut® Incident and Crisis Manager, our web-based and mobile solution to report, track and manage incidents. Exonaut ICM forms part of the Exonaut readiness management platform, with fully integrated solutions for risk management, business continuity, compliance management, and training and exercises. 4C software developers and implementation teams work closely with our management consultants to ensure that Exonaut is continually evolving based on our project needs, client feedback, and industry best practice.

Why partner with 4C?

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