Incident & Crisis Management

Mobile Reporting – Incident & Deviation Tracking – Crisis Response
With the increasing number and complexity of incidents, crisis managers and executive teams lack the situational awareness for timely, risk-informed decision-making.  Whether it be IT outages, cyber attacks, natural disasters or supply chain disruptions, this changing threat landscape requires a more agile, integrated and mobile-enabled incident tracking, and response capability.

Exonaut Incident and Crisis Manager is a web-based, end-to-end solution for deviation reporting, incident tracking, and escalation to crisis response. The system integrates mobile reporting templates, custom dashboards, crisis alerts, and decision support tools to provide enterprise-wide abilities to manage incidents in real time. With permissions-based mobile or web-based access, Exonaut ICM allows key stakeholders to coordinate response activities regardless of location.

Features

  • Alerting Tools. Automatically notify stakeholders, individually or by group, with SMS alerts, email and push notifications.
  • Operational Control. Support crisis response with situational awareness maps updated with information from the frontlines, an automated log of minutes and actions, and centralised task management to execute crisis plans.
  • Secure Communications. Collaborate and communicate through the web and mobile app in a secure, encrypted manner.
  • Custom Dashboards. Comprehensive overviews of incident metrics, deviation trends, and crisis-related information and maps.
  • Mobile Access. Mobile app provides personnel with permissions-based access to updated crisis plans, task lists, and the latest situation updates.
  • Automated Reporting. Custom reports are generated and distributed on an automated basis, with charts, graphs and structured incident data for export in .DOC, .XLS, and .PDF formats.

Benefits

  • Reduction in Crisis Response Time. Mobilisation of Crisis Management Teams (CMTs) can be instantly triggered when a certain type of event occurs, saving valuable time in times of crisis.
  • Common Approach to Crisis Response. With preconfigured templates for CMT meetings, observations from the field, and task management and tracking, Exonaut facilitates a coordinated response to crisis events across an organisation.
  • Information Exchange. Increased information sharing across organisations, using multiple, secure communication channels to break down silos.
  • Efficient use of Resources. Increased efficiency by digitally managing multiple incidents simultaneously and using automated notifications instead of a manual dispatching function.
  • Data-Driven Best Practice. All incident logs, actions and reports stored in the same place, as a digital audit trail for effective and transparent after-action review.
  • Scalable Growth. Fully scalable based on number of users as well as integration with other Exonaut solutions, including Risk Management, Business Continuity and Training and Exercises.

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