Strengthening resilience of the world's Financial Services leaders
Develop the resilience you need to face an uncertain future
Gain the skills, processes, and knowledge needed to strategically manage and respond to major incidents and crises. From stakeholder management and coordination to crisis communications.
Increase awareness of threats to Financial Services
Gain a better understanding of the current and emerging risk landscape facing the APAC Financial Services sector
Review and assess your preparedness
Identify your readiness level and learn where you're vulnerable. Review, measure, and improve your organization's ability to mitigate and adapt to crises and risk
Put your crisis management to the test
Take part in immersive simulated exercises that test your organization's resilience and reveal the quality of your crisis management team and plans
Your programme
w/c July 17
Exercise Kick Off
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Open for all
Jul 19 - 09:30
Arrival at venue
Our venue - HKMA Office, 2 IFC, Central (56th Floor, room 5608) - opens for all arrivals and registration prior to the day's sessions.
Jul 19 - 10:00
Welcome & Introductions
Jul 19 - 10:30
Exercise briefing
Briefing all participants, including SPOCs, Evaluation and Scenario leads on the exercise format, how Exonaut will be used in planning and delivery, their roles, responsibilities, and timelines.
Jul 19 - 12:30
Break
Jul 19 - 13:30
Capability Maturity Model workshop
A workshop with all participating firms to introduce and contextualise the 4C Strategies Capability Maturity Model and the role it will play in facilitating learnings and analysis in the exercise.
Jul 19 - 15:30
Introduction to Exonaut
Jul 19 - 17:00
End of day
Jul 20 - 09:30
Arrival at venue
Our venue - Citibank, 50th Floor, Champion Tower, 3 Garden Road, Central - opens for all arrivals and registration prior to the day's sessions.
Jul 20 - 10:00
Scenario Development workshop
A discussion-based session to confirm high-level events and incidents for the baseline scenario, covering everything from injects to using the Exonaut platform during the exercise.
Jul 20 - 12:00
Break
Jul 20 - 13:30
Scenario Development in Exonaut
Jul 20 - 16:00
End of day
w/c Sep 25
Scenario Validation, Crisis Management Training & Rehearsal
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Participants only
TBC
Details to be confirmed soon
Nov 16
Exercise
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Participants only
13:00 - 17:00
Exercise delivery
The Whole Industry Simulated Exercise will take place, with participants connected from their location of choice to run their crisis management teams through the exercise.
What is WISE 2023?
WISE 2023 is an industry-wide exercise for Financial Services firms in Hong Kong, designed to test a crisis management team’s ability to manage and respond to a major crisis.
Why take part in WISE 2023?
Organizations that join this industry-wide initiative will enhance the resilience of the world-class Financial Services industry, building a stronger sector and region through collective improvement.
Organizations can also expect a host of benefits from taking part in WISE 2023, including:
Develop the resilience you need to face an uncertain future
Full participation in an immersive simulated exercise for your entire crisis management team
Cost efficient, high-quality crisis management training
Gain insight into incident management best practice, benchmarking performance against a Capability Maturity Model
Full access to subject matter experts and briefing sessions with crisis management leaders
Regular briefings and workshops on effective crisis management and impactful crisis communications
“The greatest threat to Financial Services firms at this time is a severe, multi-faceted crisis. Building resilience and capability with industry-wide exercises like this is one of the most powerful tools we have for facing an uncertain future and ensuring the continued success of our industry.”
Hozefa Badri, Head of Business Continuity and Incident Management (BCIM) - HSBC, Hong Kong & Macau
Eligible Participants
All banks, securities houses, asset management firms and insurance firms in Hong Kong
Fees
HK$50,000 per participating organization
Want a WISE in your area?
If you’d like to arrange and take part in a Whole Industry Simulation Exercise in your region, please contact wise@4cstrategies.com
Registration
Please note: This exercise is for Financial Services firms based in Hong Kong only.
If you are interested in a similar industry exercise in your region, please get in touch with us at wise@4cstrategies.com.
If you are Hong Kong based and would like to take part in WISE 2023, you can register here:
Main point of contact between the exercise and the participating firm
Conduct pre-exercise briefing for the participating firm
Participate in all Exonaut activities
Delivery:
Deliver the pre-exercise brief to the participants
Monitor Players’ reaction to the Scenario
Liaise with EXCON on inject flow and the level (tempo) of Player participation
Evaluation
Exonaut SME
Evaluation Lead
Planning:
Provide feedback to develop objectives
Coordinate internal evaluation
Exonaut training
Train internal observers (depending upon level of participation)
Delivery:
Make observations in Exonaut against the exercise objectives based on observing the Players and how they respond
Monitor sentiment and performance (in collaboration with SPOC) to ensure objectives are met
Facilitate the hot debrief sessions at the conclusion of the exercise. Ensure cold debrief is submitted
Write Post Exercise Report assessment and sign off Post Exercise Report
Scenario Lead
Planning:
Provide feedback to the scenario development process to ensure the scenario stands up to scrutiny and that there is enough material for the participating firm to exercise with
Accountable for firm specific injects
Delivery:
Role play in order to deliver injects to the exercise if required
Provide SME advice and responses during the exercise
Be able to hot script new events depending on Player responses
4C Strategies is the leading provider of training readiness and organisational resilience solutions. With over 20 years of expertise, we support high-profile international institutions, global enterprises and Fortune 500 companies – including Shell, Verizon and international banks and insurers – across 100 countries. We help you to train effectively and be ready for the resilience challenges ahead.
Our innovative Exonaut® platform empowers capability development, building on key insights to prepare your operations for the future, allowing you to transform training, rethink risk, manage crises, and uphold continuity.
FAQ
How many organizations will participate?
42 organizations participated in the previous exercise, WISE 2019. The HKFSBCM Forum and 4C Strategies expect even higher attendance this year, as the need for effective crisis management increases amid recent geopolitical and economic events.
Is WISE 2023 mandatory?
WISE 2023 is not mandatory, but the initiative is welcomed and promoted by industry authorities and regulators. Firms are encouraged to participate for the substantial benefits and learning opportunity it offers, and the wider benefits collective participation offers to the Financial Services sector.
Does WISE 2023 test the technical aspects of our business continuity plans or strength-test our cyber security?
WISE 2023 puts crisis management teams and plans to test, and as such is not a granular, technical exercise. The purpose is to assess organizations’ and senior management’s readiness in responding to major incidents in terms of decision making and managing a coordinated response with key stakeholders, such as customers, regulators, staff and the market at large.
Is this a test? What happens if we don’t perform well?
While crisis management teams will be tested by the scenario-based simulated exercise, this is not a test and participants will not ‘pass’ or ‘fail’. There are no repercussions for not meeting a certain standard, only more feedback and advice on how to improve and perform better in the real world. The ultimate objective of WISE 2023 is to improve and strengthen your own readiness to respond to a crisis, as well as support the industry as a whole.
Will the results be publicized?
No, all participating organizations will remain confidential to the public and no results or assessments will leave the closed group within the exercise. An anonymized report of achievements and learning opportunities will be made available post-exercise, and each participating organization will receive a confidential and benchmarked report to support their approach to operational resilience and crisis management.
Who in my organization should participate?
The designated crisis management team within your organization. This often includes senior decision makers and representatives from departments including corporate communications, information security, technology, compliance, legal, operations, finance and facility management.
Where will it take place?
Each participating crisis management team will convene in their own location of choice and be connected to a central local command centre through a web-based application, email and video conferencing.
Learn how one of the largest banks in the Nordic region digitalised its crisis preparedness, alerting and response with the Exonaut® Incident and Crisis Management Solution....
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