We are proud to announce that Gartner, the global research and advisory firm, has listed 4C Strategies as one of the Representative Vendors in its newly published 2020 Market Guide for Crisis/Emergency Management (C/E M) Solutions.
The key findings within the report include the fact that C/E M Solutions are being used by organizations in highly regulated industries, such as utilities, healthcare and financial services, to facilitate command and control during crisis events. Furthermore, there is an industry-wide transition to integrating C/EM solutions into day-to-day operations.
According to Gartner,
´Through a unified management console, crisis/emergency management solutions provide consistent monitoring, orchestration and management of a crisis through all its phases. C/EM solutions are used to manage the data, resources, expenditures, communications and tasks associated before, during and after a crisis and analyze the changing crisis conditions to enable situational awareness. Also, they ensure crisis/emergency management procedures comply with government, regulatory and industry emergency management standards.´
4C Strategies’ Exonaut® software, goes beyond crisis/emergency management, to include business continuity, incident and risk management as well as training and exercise management modules in one secure, off-the-shelf solution.
Each module comes with an intuitive dashboard that can be tailored to provide relevant data, analysis and reports. Customers can choose one or multiple modules to meet their needs. Exonaut is available as software as a service via the cloud or it can be deployed on-premises. Additionally, it can be integrated as standard with the most common user management, business intelligence, military simulator and emergency dispatcher tools, while the Exonaut API can feed or collect data from multiple systems. Android and iOS apps are also available.
Talking about Gartner’s 2020 Market Guide, 4C Strategies Head of Global Sales and Marketing, Jonatan Jürisoo, says
“It’s great to feature so prominently in a report by the world’s leading analysts. Exonaut proves its value time and time again to organizations, through the critical operations support it provides in preparation for and during a crisis. We’ve worked hard to develop Exonaut into the powerful and user-friendly tool it is today. Twenty years of testing and user-feedback have gone into the making of Exonaut, but it’s the future that’s exciting, as we look to implement AI and machine learning to further improve it.”
The flexibility, feature-set, usability and high-grade security of Exonaut, make the solution a popular tool for highly regulated industries and public organizations. The NATO accredited software is also one of the most commonly used military training and exercise management tools.
“As the Report explains, ´COVID-19 has triggered a significant increase in interest in C/EM solutions…’” continues Jürisoo. “Exonaut is ideally positioned to support organizations with their pandemic response. Our crisis management consultants have used Exonaut to analyze and improve the business continuity and incident management capabilities of many public and private organizations during the pandemic.”
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Typical use cases include the European Union External Action Service (EEAS), They use Exonaut to facilitate the online coordination of consular crisis response amongst the EEAS and EU Member as well as partner countries like the US, Canada, Australia, New Zealand, Norway, and Switzerland. They have now evolved the use of Exonaut’s Incident and Crisis Manager, to include the COVID-19 response. In the private section, Exonaut was used when analyzing, modeling and increasing the business continuity and incident management capabilities of Openreach, the owner of the UK’s broadband and telephone infrastructure, mid-pandemic.
What Gartner says about Exonaut® in the Market Guide
´Notable features or points of differentiation: The Exonaut offering has interactive map functionality showing real-time position of vital assets and incident-related data and integration with EMNS, business intelligence (BI) and social media tools. It collects emergency, incident, risk and continuity management as well as capability development in one platform, ensuring readiness in all contexts. In addition, it has a persistent intelligence/asset library with support for running in primary/secondary configuration, as well as mobile emergency management while maintaining North Atlantic Treaty Organization (NATO) secret information security on core data. Its pandemic management support is primarily aimed at coordinating the pandemic response efforts on national and international level within various national and EU authorities (e.g., coordination of personal protective equipment [PPE] deliveries and repatriation of EU citizens from third countries).´
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.