Background: The European External Action Service‘s legacy tool needed updating to facilitate more effective, mobile and secure collaboration on a global scale when responding to consular crises. However, with over 1,000 users in hundreds of embassies and EU delegation abroad, it had to be intuitive and provide the features users want and need in order for them to fully utilise it.
Challenge: Improve EU member states’ collaborative response to consular crises, no matter where they occur around the world, while ensuring sensitive data remains secure.
Solution: Exonaut® Incident and Crisis Manager, which powers the EEAS’s Consular Online 2.0 Tool. The mobile and web-based system includes everything from real-time message boards and notifications, to interactive geotagged maps of embassies, hospitals, assembly points, etc., to automated incident reports and custom dashboards.
Benefits: Member States, their embassies abroad, as well as EU Delegations can receive live reports, notifications and dashboard data during a crisis to facilitate real-time information sharing and consular assistance for EU citizens abroad. Sensitive data in the system remains secure.
Customer: The EEAS is the European Union’s diplomatic service. With over 4,000 employees based in Brussels and 140 EU Delegations around the world, the EEAS helps the EU’s Foreign Affairs Chief carry out the Union’s Common Foreign and Security Policy.