Background: As Tele2 operations expanded from Sweden into Estonia, Latvia, Lithuania, the Netherlands, Croatia, Russia and Germany, an increasing number of stakeholders were involved in reporting, handling and evaluating incidents. An innovative solution was required in order to harmonise the incident response process across regional operations.
Challenge: Tele2 employs around 5200 people in six European countries. For a company of that size, it is paramount to take a structured approach to incident management, as disruptions to ordinary operations can be very costly if handled incorrectly.
Solution: The Exonaut® solution for Tele2 allows both employees and partners to report a wide range of incidents including fire, fraud, personal data breach, robbery, theft or loss, and work-related injuries. Incident data is aggregated in custom dashboards, providing a real-time status overview for Tele2 incident managers and executives.
Benefits: Exonaut supports automated workflows with email notifications delivered at the right time, to the right recipients. Only the responsible handling officers can view and manage the incident report, thereby complying with Tele2’s strict requirements on data confidentiality and integrity.
Customer: Tele2 is a European telecommunications operator headquartered in Stockholm, Sweden. It is a major telephone operator in the Nordic and Baltic countries and an alternative provider in many others, with about 17 million customers in eight countries and under franchise in one country.
