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Incident & Crisis Management

Prepare for crises. Respond decisively. Protect your reputation.

Get support from the world’s leading incident and crisis management consultants. From cyberattack and pandemic responses, through to terrorist attacks and reputation impacts, our experts support organizations around the globe prior to, during, and after crises.

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Turn crisis preparedness into organizational confidence.

We specialize in developing tailored programs and scalable solutions that enhance incident & crisis management operations and enable you to quickly respond to fast-changing events, make better decisions, and take control in a crisis.

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The 4C Incident & Crisis Management Framework

The 4C Incident and Crisis Management (ICM) framework is designed to support the entire organization to be better prepared and more resilient during events. It covers five key areas of incident and crisis management, looking beyond an event itself to include staff, third-parties, compliance, and the plans and processes required for a fast response and recovery.

Our Incident & Crisis Management Services

Hands on support in a crisis

When a crisis happens, having a cool head in the team who can provide an external perspective is often invaluable. Our experts can support you in multiple ways.

  • Interim Management  – we take temporary leadership and management of a crisis response.
  • Support during emergencies with situation awareness analysis, setting the strategic direction, planning communications, and more.
  • We carry out a Business Impact Analysis to understand the impact to critical operations and services and plan strategic resource allocation.
  • We carry out a mid-crisis review analyzing performance, assessing resource structure, and implementing lessons learned.

Benchmarking & diagnostics

Our benchmarking and diagnostics services evaluate your organization’s ability to report to incidents, crises and emergencies  and identify areas for improvement. They include:

  • Get a clear understanding of current ICM capabilities and ability to respond to crises.
  • Identify gaps between existing and desired capabilities for specific functions.
  • Gain insights and inputs to develop a tailored strategy and actions plans.
  • Integrate risk related operations such as business continuity and internal controls.

Crisis Management Plan Development​

Our crisis management consultants work closely with key stakeholders to identify potential risks, and establish clear response protocols as part of comprehensive and effective strategies for responding to crises. Through our expert guidance your organization becomes better prepared to manage disruptions and recover swiftly, minimizing any impact on operations.

Implement an ICM Program

Developed on existing ISO frameworks, best practices, and 20 years of experience, our ICM program brings structure to the entire crisis management process.

  • Ensure responses are managed in a structured way for effective results.
  • Provide a clear ICM direction and goals for the organization and individuals.
  • Support investment decisions for improvements that deliver ROI.
  • Highlight organizational best practices as well as areas for improvement.
  • Bring structure and long-term vision to capability development training and exercises.
  • Lower costs thanks to internal ICM knowledge management and sharing.

Training & Workshops​

Our experts regularly run capability development training, exercises and programs for 10 to 1000s of participants. Held remotely, onsite, or from our offices in Europe, Asia Pacific and North America, they help you build your organization’s crisis management capabilities where it’s needed most.

  • Table top crisis simulations challenge participants and can be run in one room or across the world simultaneously.
  • Life like scenario exercises push practitioners and other stakeholders in a safe environment using Exaonut software.
  • Training helps users  get to grips with the our incident and crisis management software and learn how to get the most out of it.
  • Courses for Executives and Senior Management provide the tools necessary to lead and communicate a crisis from the top.

Supporting customers around the world

Crisis communication for London Luton Airport
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Transforming incident management & public safety at KTH The Royal Institute of Technology
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A forecasting analysis model for effective crisis management
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Nordic Bank digitalises its crisis management
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Building aviation readiness with Incident Manager
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Crisis management in action: Handling a global cyber attack
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Powering the EEAS’ Consular Crisis Management
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Tele2 takes incident management to the next level
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