Challenge: Following strong passenger growth, the airport’s main challenges revolved around new regulatory requirements, Risk Management demands, and the increasing number of stakeholders involved in Crisis Management. As such, there was an identified need for a system to:
Create a holistic and consistent view in managing risks across the airport’s operations.
Provide a mobile solution for crisis management and communication.
Solution: Exonaut® provides an integrated solution for risk, incident and crisis management, on a scalable system that can grow over time. Its rapid implementation and customised configuration adapted to the airport’s existing procedures, and have improved efficiency in risk and incident reporting. Business units are now using the system to manage all forms of risk using a common methodology in accordance with ISO 31000.
Implemented changes
Crisis Management
Mobile crisis management and communications platform, accessible anywhere in the world
Increased situational awareness during a crisis
All crisis logs and actions stored, and easily filtered, for reporting and after-action review
Incident Management
A single point of entry for automated incident reporting to aviation authorities
Dashboard overview of incident data across the airport, including predictive analysis
Mobile solution for incident reporting and response
Risk Management
Identification, analysis, evaluation and treatment of risks in accordance with the ISO 31000 standard
Risk-informed decision-making for ERM and Safety Risk Assessments
Customised automated reporting tool
When is the solution primarily useable?
The same solution is used for daily operations, as well as during a crisis, ensuring a user-friendly transition to emergency situations.
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