Building aviation readiness with Incident Manager

Challenge: Following strong passenger growth, the airport’s main challenges revolved around new regulatory requirements, Risk Management demands, and the increasing number of stakeholders involved in Crisis Management. As such, there was an identified need for a system to:

• Easily update and report incident data in accordance with the latest requirements of the European Aviation Safety Agency (EASA).
• Create a holistic and consistent view in managing risks across the airport’s operations.
• Provide a mobile solution for crisis management and communication.

Solution: Incident Manager provides an integrated solution for risk, incident and crisis management, on a scalable system that can grow over time. Its rapid implementation and customised configuration adapted to the airport’s existing procedures, and have improved efficiency in risk and incident reporting.  Business units are now using the system to manage all forms of risk using a common methodology in accordance with ISO 31000.

Implemented changes

Crisis Management

• Mobile crisis management and communications platform, accessible anywhere in the world
• Increased situational awareness during a crisis
• All crisis logs and actions stored, and easily filtered, for reporting and after-action review

Incident Management

• A single point of entry for automated incident reporting to aviation authorities
• Dashboard overview of incident data across the airport, including predictive analysis
• Mobile solution for incident reporting and response

Risk Management

• Identification, analysis, evaluation and treatment of risks in accordance with the ISO 31000 standard
• Risk-informed decision-making for ERM and Safety Risk Assessments
• Customised automated reporting tool

When is the solution primarily useable?

The same solution is used for daily operations, as well as during a crisis, ensuring a user-friendly transition to emergency situations.