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Incident & Crisis Management Consultants

Get support from the world’s leading incident and crisis management consultants. From cyberattack and pandemic responses, through to terrorist attacks and reputation impacts, our experts support organizations around the globe prior to, during, and after crises.

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Working with our Incident & Crisis Management Consultants

We specialize in developing tailored programs and scalable solutions that enhance incident & crisis management operations and enable you to quickly respond to fast-changing events, make better decisions, and take control in a crisis.

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The 4C Incident & Crisis Management Framework

The 4C Incident and Crisis Management (ICM) framework is designed to support the entire organization to be better prepared and more resilient during events. It covers five key areas of incident and crisis management, looking beyond an event itself to include staff, third-parties, compliance, and the plans and processes required for a fast response and recovery.

Our Risk Management Services

Hands on support in a crisis

When a crisis happens, having a cool head in the team who can provide an external perspective is often invaluable. Our experts can support you in multiple ways.

  • Interim Management  – we take temporary leadership and management of a crisis response.
  • Support during emergencies with situation awareness analysis, setting the strategic direction, planning communications, and more.
  • We carry out a Business Impact Analysis to understand the impact to critical operations and services and plan strategic resource allocation.
  • We carry out a mid-crisis review analyzing performance, assessing resource structure, and implementing lessons learned.

Benchmarking & diagnostics

Our benchmarking and diagnostics services evaluate your organization’s ability to report to incidents, crises and emergencies  and identify areas for improvement. They include:

  • Get a clear understanding of current ICM capabilities and ability to respond to crises.
  • Identify gaps between existing and desired capabilities for specific functions.
  • Gain insights and inputs to develop a tailored strategy and actions plans.
  • Integrate risk related operations such as business continuity and internal controls.

Crisis Management Plan Development

Our crisis management consultants work closely with key stakeholders to identify potential risks, and establish clear response protocols as part of comprehensive and effective strategies for responding to crises. Through our expert guidance your organization becomes better prepared to manage disruptions and recover swiftly, minimizing any impact on operations.

Implement an ICM Program

Developed on existing ISO frameworks, best practices, and 20 years of experience, our ICM program brings structure to the entire crisis management process.

  • Ensure responses are managed in a structured way for effective results.
  • Provide a clear ICM direction and goals for the organization and individuals.
  • Support investment decisions for improvements that deliver ROI.
  • Highlight organizational best practices as well as areas for improvement.
  • Bring structure and long-term vision to capability development training and exercises.
  • Lower costs thanks to internal ICM knowledge management and sharing.

Training & Workshops

Our experts regularly run capability development training, exercises and programs for 10 to 1000s of participants. Held remotely, onsite, or from our offices in Europe, Asia Pacific and North America, they help you build your organization’s crisis management capabilities where it’s needed most.

  • Table top crisis simulations challenge participants and can be run in one room or across the world simultaneously.
  • Life like scenario exercises push practitioners and other stakeholders in a safe environment using Exaonut software.
  • Training helps users  get to grips with the our incident and crisis management software and learn how to get the most out of it.
  • Courses for Executives and Senior Management provide the tools necessary to lead and communicate a crisis from the top.

Don’t take our word for it!

Supporting customers around the world

“4C Strategies have provided us with the IT and Business Continuity Management tools and the knowhow necessary to move forward and increase our resilience. Thanks to their expertise and support we can act quickly and with confidence to implement the plans and processes necessary to continue to operate and deliver products within acceptable timeframes during a disruption.”
Sofia Hidén
Environment, Safety and Quality Director
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BillerudKorsnäs
“In 2021, Oatly introduced a new Enterprise Risk Management (ERM) framework to support our global strategy and sustainability mission. 4C’s software has been central to the implementation and day-to-day running of it. The scalable solution enables us to handle and evaluate our risk data in an efficient way, using risk lists, reports, tailored dashboards, and smart filtering tools”
Per Johansson
Senior Corporate Coordinator
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Oatly
“We wanted to look beyond the traditional BCM norms with a focus on better anticipating future business risk, while having solid foundations to minimise the risk of whatever unprecedented issues and potential threats may arise. This led us to 4C Strategies.”
Director of Security and Resilience
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OpenReach
“The most necessary tool for an armed force is training and exercises – to be able to take the next step. Exonaut is the perfect tool for us, not only for planning but also for conducting and evaluating our exercises.”
General Micael Bydén
Supreme Commander
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Swedish Armed Forces
“With operational resilience, there is a need for consistency across the organisation based on good quality data, and the right digital tool can provide that. We wanted a flexible tool that could be configured to meet our requirements as opposed to something that needed development – which often ends up causing delays and is more costly. 4C’s Exonaut software could provide us with that.”
Group Head Operational Resilience
Major UK Insurer
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Major UK Insurer
“By working closely with 4C on training, exercises, benchmarking and a continual review of our plans, we had the competence and confidence as a team to effectively communicate within minutes of, and throughout, what was arguably the airport’s biggest incident in years.”
Neil Bradford
Head of Marketing and Communications
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London Luton Airport

Success around the world

See how our clients use our solutions

Climate Risk Management – preparing Stockholm for 100-year rainstorms
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Priority planning in an energy crisis with a National Energy Authority
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SBAB Bank implements digital risk management solution
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Global bank automates compliance with Resilience Platform
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Developing a global risk management framework for UNDP
Read more

Ready to start your resilience journey?

Connect with our experts today to discuss how we can tailor our solutions to meet your organization’s unique needs.

Get in touch with an expert

4C ICM services are complemented with our Incident and Crisis Management software. The web-based and mobile solution enables users to report, track and effectively manage incidents and crises. Incident Manager forms part of the our Resilience platform, with fully integrated solutions for risk business continuity, and incident and crisis management, as well as training and exercising. 4C software developers and implementation teams work closely with our management consultants to ensure the software continually evolves based on user needs, client feedback, and industry best practice.

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