Background: When the severity of COVID-19 became apparent, the Swedish Civil Contingencies Agency realised they required additional crisis management expertise to support staff in the response efforts and in doing so, enable staff to carry out their existing day-to-day duties.
Challenge: Support the Swedish Civil Contingencies Agency (MSB) with the delivery of a consistent and cohesive COVID-19 nationwide response. Facilitate smooth and effective collaboration between local, regional and national authorities as well as private actors.
Solution: New methodologies were implemented for key stakeholders to improve the immediate and long-term communication, decision-making, implementation and review processes during the ongoing Coronavirus pandemic.
Benefits: By bringing the right people together to tackle specific areas of response and using proven methodologies, authorities were able to share their experiences, mistakes and best practices, and collectively plan and execute the optimal response.
Customer: The Swedish Civil Contingencies Agency (MSB) is responsible for helping society prepare for major accidents, crises and the consequences of war. The work is led by a Director General appointed by the Swedish Government.