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Crisis Communications – Escalation Frameworks – Crisis Management Plans
“To learn from your mistakes” is a classic saying supporting the need for evaluation, yet the phrase does not quite hit the mark when it comes to incident or crisis review. In an organization that has the ambition to get better, both organisationally and by raising the capability of its employees, it is important to note that there is as much to learn from your successes as from your mistakes. By collecting and assessing lessons learned from both strengths and weaknesses in responding to previous incidents, the organisation will be more capable to meet the challenges of the future.
Ben White, Senior Consultant, 4C Strategies
“Organisations should routinely be identifying lessons as they make their way through this response. However, this is not always easy and so as the constantly changing situation evolves, crisis management teams often bounce from one problem to the next or one change in direction or situation from the next. I hope that many organisations will now start to build and develop capability as they continue through the response but of course this will only be possible if organisations continue to review and identify lessons and best practice and then act on those lessons to improve their response. Only those organisations that do this will look back at their response and be able to come out the other side stronger than they were before”
An evaluation or incident review aims to assess whether the objectives for a particular exercise or incident have been achieved, and to identify the strengths and weaknesses in the management of an event. By developing and implementing a method for evaluating ongoing incidents, which could easily include focused experience feedback as well, the actor’s ability to organise and manage a significant incident can be strengthened. In support of this, methods for both evaluation and experience feedback have been developed.
That is where we can help. 4C Strategies have developed a range of packages, from a hot debrief through to interviews and analysis against the “4C Strategies Fundamentals of Crisis Management” all the way to Root Cause Analysis. In all cases, 4C Strategies will provide a detailed report that identifies good practice, makes recommendations and suggests actions to improve or sustain the response.
Why have 4C support a review?
- Expert consultants with over 10 years’ experience in the field of crisis management and major incident response.
- Gain a third-party view which can provide a greater level of assurance to both senior management, customers and regulators.
- As 4C Strategies works with some of the largest organisations in the world, our consultants have built up a wealth of knowledge and are quickly able to benchmark organisations against each other and share best practice from one to the next where appropriate.
- We relieve the pressure on your organisation to maintain a disciplined approach to identifying lessons so you can get on with the response
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