4C Fundamentals of Coronavirus Response

Upholding Mission-Critical Processes

Corona Pandemic Step 2 Uphold

The current outbreak of the coronavirus highlights the importance of organisational resilience to prepare for, and respond, to global crises and pandemics.

The spread of coronavirus COVID-19 has placed unprecedented demands on organisations’ critical processes and dependencies. A key aspect of pandemic preparedness is contingency planning to maintain mission-critical operations while the crisis response is ongoing. Examples include:

  • Identify critical business activities and analyse dependencies. Focus on personnel and base work on existing plans such as previous risk analyses.
  • Identify vulnerabilities – can the business activity be upheld if 20-40% of the staff is unavailable?
  • Determine actions to reduce vulnerabilities – i.e. scheduling, mobile offices, competence transfer, travel restrictions and separation of work spaces. Actions are put in concrete and simple plans that are communicated in the organisation.
  • Activation and validation of continuity plans. Assess the risk of business interruption caused by supply chain dependencies. A distributed table top exercise using the scenario of 20-40% staff absences and disruptions in critical infrastructure can be used to verify plans.

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