Sharpen your Competitive Edge through well-thought-out Readiness Capability
Being a retailer and running a chain is a challenging and highly competitive task – regardless if you have a small local presence or are part of large international corporation. How do you make sure all measures are in place to prevent violence and threat of violence towards your employees, failure of critical IT systems, theft by organised crime or that your continuity plan works when your central warehouse is out of business?
The list of potential challenges is long. Some of the challenges are the same regardless of footprint – others will of course scale up with size. In addition to this, the retail market is undergoing a major change through the digitalisation of society in general and changing consumption patterns. This in turn affects the need to be aware of and act accordingly to new cyber related disruptions, both intended by criminals and those that happen anyway.
Retailers are using 4C Strategies to create the readiness to act
Over the years 4C Strategies have helped numerous retailers to create the appropriate readiness capability for action when needed. We have many reference customers.
4C Strategies has for example:
- Provided the largest retailer in the Nordic countries with a framework for incident and crisis exercises
- Conducted crisis management training globally for one of Great Britain’s largest retailers
- Conducted an IT continuity project for two retail banks
- Established a framework for continuity management within the warehouse/supply chain for a leading Nordic consumer electronics chain
- Established a platform for risk management aligned with best practice according to ISO for a global furniture company.
Nordic insurance company addressed audit remarks
Preferred provider of Crisis Management services
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Learn how Exonaut® software can help your organisation to build, verify and track the readiness capabilities you need to deliver on your strategic and operational objectives.
What distinguishes 4C Strategies from other competitors?
4C Strategies are experts in risk, continuity and crisis management. We have been involved in the development of both the ISO 31000 and ISO 22301 standards, and are now using them daily as part of our solutions. We combine this with extensive experience from the Retail industry. In addition, we also bring to the table the synergies and knowledge gained from other sectors such as Public safety & emergency, Energy & Utilities and Financial services. This creates a breadth and strength that your entire organisation may benefit from.
How do you ensure quality in your deliveries?
In accordance with our ISO 9001 certification, we have developed a well-defined quality assurance methodology. It is based on commonly agreed Rational Unified Process (RUP) for project management. 4C Strategies have several experienced quality controllers whose mission is to evaluate and assure the quality of all our deliveries.
What services do you provide?
4C Strategies deliver process development, education, training, exercises, seminars, workshops, bench marking, analyses and strategy development within Risk Management, Crisis Management and Business Continuity Management. All these services are aimed at protecting your core business and being able to act when something unexpected happens. We provide a complete set of tools to ensure that your organisation develops and maintains the desired capabilities and meets compliance demands.
How often should Retail organisations train and exercise incident and crisis management?
Having delivered projects within the readiness spectrum for almost 20 years, we have a good understanding of both the regulatory requirements and current best practices. How often you should exercise is dependent on the type, size, and maturity of the organisation. Generally, the Crisis Management Training (CMT) of a Retail organisation should exercise at least once a year in order to maintain their capability to respond effectively to a major event. Larger and more complex organisations tend to require more frequent training and exercising.
What types of exercise scenarios does 4C Strategies develop?
4C Strategies draws on almost 20 years of experience and has a huge library of adaptable scenarios. Lately, we have seen an increased demand for cyber scenario exercises at different levels and complexity. Our model for structured crisis management and situational awareness can be used in all exercises and during any type of crisis.
What are the benefits of the Exonaut® software?
Exonaut® is a scalable software platform that enables you to either chose a specific solution that your organisations need, e.g. risk management, or an array of solutions that are integrated, for example our risk and compliance solution.
How does a software platform help my organisation with our readiness?
Exonaut®, our GRC software platform, helps you integrate disparate sources of information from a wide array of compliance and risk processes, providing users with a single portal for all GRC-activities. Implementing this integrated platform saves you time and money by releasing your staff from tedious administrative tasks.
Further benefits include:
- Great tool for publishing of easy-to-grasp dashboards as well as clear, yet powerful, automated reports
- Increased situational awareness and risk-informed decision-making
- Cost efficient allocation of resources
- Real-time monitoring of risk mitigation activities to minimize risk exposure
- Reduced financial and reputational impact of incidents
- Digital audit trail for effective after-action review and development of best practice
- Increased ability to deliver on strategic objectives
- Facilitation of compliance obligations
- Reduced insurance costs.
Can your software help with me with chain operations?
Using Exonaut® will remove the need for using paper based check lists or sending spread sheets to store managers to ensure compliance with internal and external rules and policies.
The end users submit their compliance answers using an app or by responding to a survey. Notifications that there are tasks to perform are distributed with the decided interval for each control objective (i.e. weekly, monthly or in another fashion). The answers are collected centrally and visualised in intuitive dashboards to create an overview of the compliance of the organisation.
How long does a typical software implementation project take?
For implementation of our software platform Exonaut® we have developed a rapid implementation process where we usually go-live within 6-12 weeks of project start-up. A project involving a crisis management or business continuity management training and exercise usually takes 1-3 months. However, we also have long-time client partnerships that entail trainings and exercises over the course of several years. The needs of each specific client determine how we tailor each project.
What is the difference between a tabletop exercise and a simulation exercise?
A tabletop exercise carried out as round-table discussions focused on the impact of different scenarios and decision-making procedures. This exercise is meant to be a learning experience for newly formed crisis management teams or somewhat immature organisations. The exercise is designed to be an informal meeting and the target audience is encouraged to react and openly discuss the issues that arise from of the scenario. This type of exercise is suitable for organizations that have not previously exercised or that simply need to develop new plans and strategies.
Simulation exercises, on the other hand, are carried out ‘live’ with roles and responsibilities acted out in real-time, in order to practice managing incidents in a more realistic setting. During simulation exercises the target audience reacts to realistic events that are gradually introduced by exercise managers. Compared to a table-top exercise, where the scenario is presented via PowerPoint or printed hand-outs, simulation exercises are more advanced as the scenario is simulated via phone calls, fake press conferences and media injects (YouTube-clips, social media postings, etc.) with the intention of increasing the level of realism. The simulation exercise allows for a higher degree of training and verification but it also requires more resources and advanced planning.
Distributed simulation exercises allow for the simultaneous testing of scenarios and incident management at several locations. A distributed exercise often focuses on communication and coordination across time and space and allows for complex and pressing demands to be simulated in a highly realistic manner.
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Where is your industry going? Are you robust and resilient? Whatever industry you are in, risks and crises are business critical. Learn more about how you can limit risks connected to your business.