IT & Telecom
Building Crisis Readiness in the IT and Telecom Sectors
IT & Telecom companies play an instrumental role both during normal and crisis conditions. Their ability to deliver their services enables society and companies to maintain their operations during network and/or system disturbances.
Four common pain points to consider
Important questions for all IT & Telecom players include:
- How can we monitor risk exposure and mitigating actions?
- How can we summon our crisis team and collaborate when needed?
- How to ensure regulatory compliance across our entire organisation with external frameworks and standards, internal polices and contractual obligations?
- Before a system fails – how do we deploy the right continuity plans to ensure business interruption for our clients and us is below the minimum tolerable level decided?
4C Strategies IT & Telecom Customers
4C Strategies has extensive consulting expertise and software experience from the IT & Telecom sectors.
4C Strategies has, for example:
- Performed sector-wide exercises in Sweden with collaboration across government authorities, telecom operators and network providers during the same exercise
- Provided multiple crisis management exercises for one of the largest telecom operators in Sweden
- Implemented an incident and risk management platform for a global broadcasting company
- Implemented an incident management system for one of the largest telecom operators in Sweden.
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Gain deeper insights
Learn how Exonaut® software can help your organisation to build, verify and track the readiness capabilities you need to deliver on your strategic and operational objectives.
What distinguishes 4C Strategies from other competitors?
4C Strategies are experts in risk, continuity and crisis management. We have been involved in the development of both the ISO 31000 and ISO 22301 standards, and are now using them daily as part of our solutions. We combine this with extensive experience from the IT & Telecom industry. In addition, we also bring to the table the synergies and knowledge gained from other critical infrastructure sectors such as Public safety & emergency, Energy & Utilities and Financial services. This creates a breadth and strength that your entire organisation may benefit from.
How do you ensure quality in your deliveries?
In accordance with our ISO 9001 certification, we have developed a well-defined quality assurance methodology. It is based on commonly agreed Rational Unified Process (RUP) for project management. 4C Strategies have several experienced quality controllers whose mission is to evaluate and assure the quality of all our deliveries.
What services do you provide?
4C Strategies deliver process development, education, training, exercises, seminars, workshops, benchmarking, analyses and strategy development within Risk Management, Crisis Management and Business Continuity Management. All these services are aimed at critical infrastructure protection. We provide a complete set of tools to ensure that your organisation develops and maintains the desired capabilities and meets compliance demands.
How often should IT & Telecom organisations train and exercise incident and crisis management?
Having delivered projects to the IT & Telecom industry for almost 20 years, we have a good understanding of both the regulatory requirements and current best practices. How often you should exercise is dependent on the type, size, and maturity of the organisation. Generally, the Crisis Management Training (CMT) of an IT & Telecom organisation should exercise at least once a year in order to maintain their capability to respond effectively to a major event. Larger and more complex organisations tend to require more frequent training and exercising.
What types of exercise scenarios does 4C Strategies develop?
4C Strategies draws on almost 20 years of experience and has a huge library of adaptable scenarios. Lately, we have seen an increased demand for cyber scenario exercises at different levels and complexity. Our model for structured crisis management and situational awareness can be used in all exercises and during any type of crisis.
What are the benefits of the Exonaut® software?
Exonaut® is a scalable software platform that enables you to either chose a specific solution that your organisations need, e.g. risk management, or an array of solutions that are integrated, for example our risk and compliance solution.
How does a software platform help my organisation with our readiness?
Exonaut®, our GRC software platform, helps you integrate disparate sources of information from a wide array of compliance and risk processes, providing users with a single portal for all GRC-activities. Implementing this integrated platform saves you time and money by releasing your staff from tedious administrative tasks.
Further benefits include:
- Great tool for publishing of easy-to-grasp dashboards as well as clear, yet powerful, automated reports
- Increased situational awareness and risk-informed decision-making
- Cost efficient allocation of resources
- Real-time monitoring of risk mitigation activities to minimize risk exposure
- Reduced financial and reputational impact of incidents
- Digital audit trail for effective after-action review and development of best practice
- Increased ability to deliver on strategic objectives
- Facilitation of compliance obligations
- Reduced insurance costs.
How long does a typical software implementation project take?
For implementation of our software platform Exonaut® we have developed a rapid implementation process where we usually go-live within 6-12 weeks of project start-up. A project involving a crisis management or business continuity management training and exercise usually takes 1-3 months. However, we also have long-time client partnerships that entail trainings and exercises over the course of several years. The needs of each specific client determine how we tailor each project.
What is the different between a tabletop exercise and a simulation exercise?
A tabletop exercise carried out as round-table discussions focused on the impact of different scenarios and decision-making procedures. This exercise is meant to be a learning experience for newly formed crisis management teams or somewhat immature organisations. The exercise is designed to be an informal meeting and the target audience is encouraged to react and openly discuss the issues that arise from of the scenario. This type of exercise is suitable for organisations that have not previously exercised or that simply need to develop new plans and strategies.
Simulation exercises, on the other hand, are carried out ‘live’ with roles and responsibilities acted out in real-time, in order to practice managing incidents in a more realistic setting. During simulation exercises the target audience reacts to realistic events that are gradually introduced by exercise managers. Compared to a table-top exercise, where the scenario is presented via PowerPoint or printed hand-outs, simulation exercises are more advanced as the scenario is simulated via phone calls, fake press conferences and media injects (YouTube-clips, social media postings, etc.) with the intention of increasing the level of realism. The simulation exercise allows for a higher degree of training and verification but it also requires more resources and advanced planning.
Distributed simulation exercises allow for the simultaneous testing of scenarios and incident management at several locations. A distributed exercise often focuses on communication and coordination across time and space and allows for complex and pressing demands to be simulated in a highly realistic manner.
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Are you risk ready enough?
Where is your industry going? Are you robust and resilient? Whatever industry you are in, risks and crisis are business critical. Learn more about how you can limit risks connected to your business.