Incident & Case Management

Software Solutions by 4C Strategies
Effective incident and case management should be an essential part of any business as disruptions to ordinary operations can incur significant costs if handled incorrectly. The Exonaut® Incident and Case Management Solution is a comprehensive tool providing enterprise-wide abilities to report, escalate, manage and visualise incidents in real time.

By replacing multiple legacy solutions, Exonaut enables user efficiency through a unified workflow for all case management needs. It also reduces license costs and time-consuming administration, creating greater control and transparency across the organisation as all incidents are processed.

Features

  • Common Platform. One platform regardless of incident type (eg. IT, HR, GDPR, Sabotage, Vandalism, Fire, etc.)
  • Alerting Tools. Automatically notify stakeholders, individually or by group, as required to take action.
  • Automated Reporting. Multiple interfaces for reporting (eg. external web form, email, SMS, mobile app, desktop app, external integrations).
  • Secure Communications. Collaborate and communicate through the web and mobile app – seamlessly in a secure and permissions-based fashion.
  • Data Analytics. Track incident metrics and intelligently report on and analyze incident data.
  • Simplified Task Management. Assign tasks with workflow, including notifications, to track progression and ensure accountability.

Benefits

  • Information Exchange. Increased information sharing across organisations, using multiple, secure communication channels to break down silos.
  • Incident Dashboards & Simplified Reporting. Customisable dashboard views of incident data for instant analysis and reporting purposes. Ease of use makes incident reporting and case handling simple and intuitive.
  • Efficient use of Resources. Increased efficiency as Exonaut can be used across multiple incidents running at the same time. Automated notifications eliminates need for dispatching function.
  • Develop Data-Driven Best Practice: All documentation and actions stored in the same place, as a digital audit trail for effective, transparent after-action review.
  • Scalable Growth. Integrated and scalable based on number of users and software modules from Exonaut readiness management suite, including Risk, Business Continuity and Training & Exercise Management.

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