Exonaut® Operational Resilience provides a web-based, end-to-end solution to allow organisations to conduct their resilience, recovery and crisis management in a single tool. The solution enhances operational readiness by allowing managers to make timely and evidence based decisions on their vulnerabilities and identify where change is required.
Financial services are particularly affected by new demands for operational resilience and delivering critical operations through disruptions. Firms, Financial Market Infrastructure (FMI) and the financial sector as a whole must be able to prevent, adapt, respond to, recover and learn from operational disruptions that may impact on the delivery of Important Business Services (IBS) and economic functions.
What is Operational Resilience?
With new regulations soon coming into play governing operational resilience within the UK financial services sector, we take a closer look at what operational resilience is, why the regulations are being implemented, and how digital tools can help.
Operational Resilience Metrics
As part of our Operational Resilience series, we look at the importance of metrics to assess the impact tolerances of your Important Business Services, capability improvements, and compliance status.
Strenghtening Operational Resilience with Digital Solutions
4C are currently working with a number of leading banks and insurers who are running their operational resilience programmes with our Exonaut® software. They’ve chosen it because they want to map IBS and their dependencies and tolerances, manage workflows, tasks, and signoffs in an automated system that provides the key metrics at a holistic and fine-grained level.
The images below provide a glimpse of the operational resilience dashboards, task management timelines, and dependency mapping that form part of this solution.
The Regulatory Landscape
In December 2019 the UK’s Financial Conduct Authority (FCA), Prudential Regulation Authority (PRA) and Bank of England set requirements and expectations for firms and Financial Market Infrastructure to identify their IBS by considering how disruption to the business services they provide can have impacts beyond their own commercial interests. They stated that a tolerance level for disruption must be set for each IBS and firms must ensure that they can continue to deliver their IBS whilst remaining within their impact tolerances. The proposals also included requirements to map and test IBS, to identify vulnerabilities and change where it is needed.
The European Commission has also published a proposal for a new regulation – the Digital Operational Resilience Act (“DORA”) – and an accompanying directive to harmonise digital operational resilience rules for financial organisations in the EU. With new regulations around the corner, a digital tool to plan, implement, test and evaluate operational resilience programs is becoming increasingly important component of compliance and emergency preparedness.
The Exonaut Operational Resilience solution is produced in response to this market requirement; it uniquely combines functionality from our Business Continuity, Crisis Management and Capability Development solutions which are used daily and trusted by our global client base.
Operational Control. Plan and visualise all Operational Resilience activity and use in-system messaging and notifications to communicate.
Dependency Mapping. Define, prioritise and map Important Business Services (IBS) to their supporting operational dependencies (e.g. people, sites, systems, suppliers, data, etc).
Risk Management. Identify the key risks to IBS and set impact tolerance statements for each one.
Resilience Toolkit. Define scenarios and develop contingencies and mitigations; building an Operational Resilience toolkit (plans, procedures, alternate processing, workarounds, mitigations and communications plans).
Scenario Testing. Test, evaluate and improve capabilities; perform auditable scenario testing of the service to confirm that impact tolerances can be met.
Custom Dashboards. Powerful Business Intelligence dashboards; customised to enable management to approve and regularly review self assessments and provide real-time overview of Operational Resilience status.
Simplicity. A simple, intuitive front end GUI to inspire confidence with staff and maximise use across the organisation.
Real-time Data Visualisation. Measure success and demonstrate compliance across federated business units with real-time dashboard.
Risk Mitigation. Prevent reputational damage by avoiding and mitigating harm from operational incidents.
Impact Assessment. Map functions to key services; assess impact of disruption on stakeholders.
Rapid Escalation. Quickly escalate incident response if the resolution fails in the incident tolerance period.
Automated Reporting. Save time and resources in the collection, consolidation and reporting of operational resilience data.
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